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Resolving problems when your credit card fails

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Sometimes you lot're unable to submit or update your credit card information. This commodity describes some mutual error messages and how to solve them.

This article contains the post-obit sections:

• Resolving transaction errors
• Resolving payment errors
• Resolving other types of errors
• Contacting Zendesk Customer Support

Resolving transaction errors

Yous might one of the following transaction errors when yous submit your credit carte data. Oftentimes, a call to the credit carte provider resolves many of the issues that cause this type of error, including: holds, credit limit problems, and transaction limits.

If you receive an error message upon saving the card, please try re-inbound your card once more after clearing enshroud/cookies, but by using a different browser with the following criteria in mind:

• Cardholder  field contains only the first and final proper noun of the cardholder when possible. Omit middle initials, centre names, and business concern names (unless the business proper noun is the sole proper noun on the card).
• Postal Code  field contains just the starting time 5 digits if you are in the United States. Practice non include any extensions.
• State is required if you are in the US.

Resolving payment errors

You might come across a payment error when you log in, later you take entered your credit card information. We understand that cards expire and things happen, so Zendesk provides a grace menstruum assuasive time to update the menu.

In this case, you have an open up invoice that we were unable to accuse to your card on file.

With each failed charge, an electronic mail with more than information near the specific payment attempt, including an error code and description, is sent to the billing contact(s) for the account. The nearly common error codes are listed in the adjacent section.

Often these types of errors can be solved past updating your credit card information, to update your credit menu on file or switch to PayPal payments, refer to Managing payments.

Resolving other types of errors

The following table show some common error codes that might occur.

Mistake Code	Description	Resolution
iv - Concur-phone call	Pick-upwardly card (no fraud)	Your card may have been reported lost or stolen, or the account has been closed. Call your credit card issuer (the telephone number is commonly on the back of your menu) to resolve the effect.
v - Refuse	Do not accolade	Call your credit card issuer (the phone number is usually on the back of your bill of fare).
14 - Card No. Error	Invalid card number	Re-submit your credit carte, in case y'all entered your carte du jour number incorrectly, or use a different credit carte.
41 - Hold-call	Pick-upwardly card (fraud: lost carte)	Your card may have been reported as lost or stolen, or the account has been airtight. Telephone call your credit card issuer (the phone number is usually on the back of your card) to resolve the effect.
51 - Reject	Insufficient funds	Submit payment using a different credit bill of fare or phone call your credit carte issuer (the phone number is usually on the back of your menu) to brand sure y'all take sufficient funds to make the payment.
54 - Expired Carte du jour	Credit carte du jour has expired.	Submit payment with a credit menu that isn't expired and update your payment information with the new carte du jour number.
57 -Serv not immune	Transaction not approved	Call your credit card issuer (the phone number is usually on the dorsum of your card) and ask them to corroborate the transaction.
430190 - Not authorized	Bank has declined the transaction	Call your credit card issuer (the telephone number is commonly on the back of your bill of fare) and enquire them to approve the transaction.
430285 - Practice not accolade	Bank has declined the transaction	Telephone call your credit carte du jour issuer (the telephone number is usually on the dorsum of your card) and ask them to corroborate the transaction.
430360, 100 -- Not authorized, REJECTED	Insufficient funds in your business relationship	Submit payment using a unlike credit card or call your credit card issuer (the phone number is usually on the back of your card) to make certain you have sufficient funds to make the payment.
430357 - Lost or Stolen Card	Bank has frozen your card because the card may have been stolen or is missing	Contact your bank to have your card reactivated or enquire the banking concern to upshot you lot a new i.
430306 - Expired Card	Credit card has expired.	Submit payment with a credit menu that isn't expired and update your payment data with the new carte number.

Contacting Zendesk Customer Support

If y'all go on to receive errors and your credit card provider cannot resolve the issue, contact Zendesk Customer Support for assist. Provide the concluding 4 digits of your credit bill of fare, your subdomain (for case, mycompany.zendesk.com), the error code, and the invoice number, if known.

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Source: https://support.zendesk.com/hc/en-us/articles/4408832461210-Resolving-issues-when-your-credit-card-fails-

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